CUSTOMER SERVICE

How long has Lake View Been around?
Since July 28th, 1943

If I have an account in Tumbler Ridge, can I deposit money into it from Dawson Creek or Chetwynd?
Yes this is possible

Can I get US currency for traveling from the credit union?
Yes

Do all the branches have a drive-thru?
No, just the Dawson Creek branch.

I use my debit card ALOT. Sometimes 10 times a day. Should I choose a package or go with a  pay as you go?
The E Package would work best for you

Why do we pay service charges now? You never charged them before.
Members have asked for more products/services so in order for us to bring new products and services we have to have a way to pay for these to be brought in.

How much do seniors pay?
$5.00 a month

If I have a business, do I pay $50 or $60 dollars a month?
No the cost for a business acct is $30

Is it true that package fees are about half what most banks charge?
Yes

What makes you different than a bank.
Every loan, mtg and LOC is approved in branch – when  you call you speak with someone who works right at the branch not in some other city – friendly courteous staff.

ONLINE BANKING

How do I get a Personal Access Code (PAC)? Is it the same as my PIN?
You can obtain an access code directly from us. For better security, your access code is not the same as your PIN - it is a five digit code which you select.

I forgot my access code and cannot access Online Banking. What should I do?
Contact us during normal business hours and we'll be able to provide you with the assistance you require.

When can I use LVCU Online Banking?
The service is available 24 hours a day, 7 days a week, 365 days a year, except for brief intervals when the system is taken off-line for maintenance. Maintenance is scheduled at times when it is least likely to interfere with your use of the service.

How do I get help?
For help using LVCU Online Banking, please check the online help menus or contact us during normal business hours.
(LVCU does not provide support for your computer or Internet service, please call your computer vendor or Internet Service Provider.)

When do transactions that I perform online take effect?
Any banking transaction performed online take effect immediately.

Can I make future dated payments or transfers?
Yes. You can make a one-time payment, a one-time post-dated transaction, or schedule a recurring post-dated transaction.

What should I do if I make a mistake?
If you make a mistake when performing your banking online, simply contact us during normal business hours to initiate the required correction.

What are "cookies" and why do we use them?
Our Online Banking system uses a technique called a "cookie" to maintain a connection with you. A cookie is a small amount of information stored on your computer in an encrypted form, that is intermittently sent to and from our Online Banking server.
The cookie provides us with information that enables us to ensure that each request for information comes only from you and that we deliver the information only to you. The cookie also lets us know when your connection has timed out.