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Deposit Services Representative Full Time (Dawson Creek)

Department: Member Services

Reports to: Deposit Services Supervisor

Salary: As per the collective agreement

Closing Date: Until filled

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SUMMARY

This position is responsible for recognizing the needs of the member and acting in a timely manner to provide solutions. This role is required to demonstrate product and service knowledge through cross selling and the promotion of business development.

KEY RESPONSIBILITIES
  • Process member transactions
  • Recognize member needs and promote all Credit Union deposit services
  • List and balance outgoing cheques utilities and all other transactions
  • Assist with night deposits
  • Process stop payments, auto transfers
  • Complies with Money Laundering/Confidentiality
  • Adheres to security standards
  • Ensure filing is up to date
  • Other duties as required
REQUIRED KNOWLEDGE SKILL AND ABILITIES  
  • Sales and Service focus with an aptitude for business development and relationship building
  • Strong commitment to continuous learning
  • Excellent communication and interpersonal skills
  • Maintains a positive attitude towards corporate initiatives and change management
  • Strong follow up skills
  • Demonstrates dedication to providing quality member sales and service
  • Proven ability to be creative and innovative
  • Able to identify member needs, answer enquires and provide solutions
  • Able to process all teller transactions promptly and accurately
  • Demonstrates product knowledge
  • Demonstrates the ability to be detail oriented and manage multiple tasks
  • Demonstrates effective organization and time management
  • Able to make sound judgment and analyze problems
  • Demonstrates an affinity for basic mathematics
  • Demonstrates the ability to adhere to company policies, procedures and with provincial and federal regulations
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Other related duties as assigned
EXPECTED OUTCOMES OF THE ROLE
  • Provide high quality services, processes, and products while consistently seeking ways to improve outcomes and enhance service
  • Accurate and timely member transactions
  • Positive internal and external service levels are achieved through the proactively and resourcefulness
  • Prioritizing and making on-the-spot decisions regarding member transactions, weighing member satisfaction issues with company exposure to loss or fraud
  • Supports the team to achieve results
  • Member experience levels are achieved through the process of listening, asking open ended questions, discussing solutions, providing recommendations and following up with an outcome
  • A positive and professional work environment is maintained
EDUCATION AND EXPERIENCE
  • Minimum 3 years’ customer service experience
  • Experience working in a financial institution an asset
  • Post-secondary education in business, finance, accounting or equivalent

Candidates are invited to email their cover letter and resume to Human Resources Department at hr@lvcu.ca by the closing date.

We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted. 

 

Why join the Lake View team?

 

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Generous above-industry salary and benefit packages

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A refreshingly vibrant environment

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Ongoing opportunities for training and development

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​A place where we see you as one of our biggest assets

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​A place where we see you as one of our biggest assets

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An understanding of the need for work-life balance complimented by a stellar wellness program

 

Staff Testimonials

Because nothing beats hearing it first hand.

Brittiny

Deposit Services Supervisor

"I enjoy working here because of the environment created by members and staff."

Justin

VP, FINANCE & CENTRALIZED SERVICES

"Lake View has been my employer for over a decade.  They have shown continued support and encouragement throughout my personal life and career development.  Lake View has provided opportunities that I would not have had elsewhere which has made working a true pleasure.”

 

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