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IT and Database Analyst - Full Time (Dawson Creek)

Department: Administration

Reports to: VP, Finance & Centralized Services

Salary: As per collective agreement

Closing Date: Until filled
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Summary

Reporting to the VP, Finance & Centralized Services, the IT & Database Analyst will provide exceptional day-to-day IT support and help interpret various data needs and requirements across all departments. This position will involve strategic coordination across multiple teams, managers, and stakeholders to develop various reports and extract across a variety of data sources. This position will maintain, document, and share knowledge around emerging trends impacting digital technologies and payments as it relates to the Credit Union landscape and the financial industry. This position requires someone that is engaged, intuitive, and can thrive in the changing environment of IT and data analytics.

Key Responsibilities
  • Investigates data quality issues and makes recommendations for their resolution
  • Identifies and recommends changes to provide efficiencies in data collection, processing, mapping, analysis, and reporting
  • Contributes to enhancing the validity, reliability and accuracy of data and information utilized in support of business initiatives
  • Assists and supports senior management in researching and developing updates to data fields within identified key systems leveraged by multiple teams, managers, and key stakeholders
  • Develops plans to implement database research and analysis strategies
  • Develop reports, tables, and figure to efficiently and accurately present data collected
  • Reviews existing reports and extracts and assists in the production of high-quality technical reports relating to database systems
  • Assists and supports senior management in identifying, developing, and delivering reports and/or analysis both on a scheduled and ad-hoc basis, with 100% accuracy
  • Develops quality assurance that must be fully documented and audited before delivery including but not limited to: applicable data sets, calculation methods, etc.
  • Provides regular updates to senior management around emerging trends, mandates, and opportunities around payments and digital technologies impacting the financial industry
  • General day-to-day support including but not limited to:
    • IT Support
      • Hardware deployment and troubleshooting (i.e. desktops, laptops, printers, etc.)
      • Software and application deployment and troubleshooting
      • Onsite troubleshooting and staff support for outsourced network management vendor
    • Premise Support
      • Control systems supports (i.e. HVAC system, automated devices, etc.)
      • Assists manager in ongoing contract management and troubleshoot per SLA agreements
    • Systems maintenance such as update, upgrades and testing for a variety of applications such as:
      • Banking system (Fiserv DNA)
      • Accounting system (Fiserv FAS)
      • Website
      • Online Account & Lending origination (ASAPP)
      • Online & Mobile banking
    • Provides access and ongoing maintenance to various accounts and systems as per user-level requirements
    • Provides system and application support through various ticketing systems which includes ticket creation, ticket monitoring, troubleshooting based on ticket information, working with staff that raised needs for tickets, and the cataloging of ticket resolution to support future troubleshooting
    • Perform other duties as assigned to support LVCU
REQUIRED KNOWLEDGE SKILL AND ABILITIES
  • Solid knowledge and understanding of LVCU policies and procedures, financial products and services, industry best practices and the legal and regulatory environment within which the Credit Union operates (including knowledge of relevant legislation such as PCMLTFA, PIPA, FATCA, etc.)
  • Communicates clearly and effectively, both verbal and written
  • Demonstrates the ability to be detail oriented and manage multiple tasks
  • Demonstrates effective organization and time management
  • Able to make sound judgment and analyze complex problems
  • Demonstrates cooperation in the workplace
  • Demonstrates integrity and respect in the workplace
  • Strong follow up skills
  • Strong commitment to continuous learning
  • Able to work independently and as a team with minimal supervision
EDUCATION AND EXPERIENCE
  • Post-secondary degree is a must
  • Minimum 1 year working experience with data analytics and IT support
  • Post-secondary education with a Bachelor preferably in Computer Science and/or Information Technology
  • Experience in the Credit Union or Financial industry would be an asset
  • Strong understanding of software applications
  • Knowledge of data analytics, reporting tool, and methodologies such as MS Excel, Oracle, SQL, etc.
  • Critical thinker with excellent analytical and problem-solving skills
  • Attention to detail related to accuracy and visual experience
  • Excellent communication skills, both oral and written
  • Strong organizational and multi-tasking skills with a proven ability to meet deadlines
  • Ability to thrive in a fast-paced environment
  • Determined hard worker with a positive attitude and is self-motivated.
EXPECTED OUTCOMES OF THE ROLE
  • Plays a key roles in ensuring the LVCU remains current on all digital and technological opportunities and availabilities in the financial industry, including but not limited to: Payments Modernization, Open Banking, payment trends and mandates, etc.
  • Provide high quality services, processes, and products while consistently seeking ways to improve outcomes and enhance service
  • Accurate and timely delivery of requested support and tasks
  • Positive internal and external service levels are achieved through the proactively and resourcefulness
  • Prioritizing and making on-the-spot decisions regarding member transactions, weighing member satisfaction issues with company exposure to loss or fraud
  • Supports multiple teams, managers, and key stakeholders to achieve strategic and mandatory requirements
  • A positive and professional work environment is maintained

Candidates are invited to email their cover letter and resume to Human Resources Department at hr@lvcu.ca.

We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted.

Risk and Compliance Specialist

Department: Finance & Administration

Reports to: VP, Risk, Compliance & Policy

Salary: As per collective agreement

Closing Date: Until Filled

SUMMARY

This position provides subject matter expertise and support on risk and compliance matters to internal stakeholders across functional departments. The Risk and Compliance Specialist will be responsible for reviewing, evaluating, and reporting on the adequacy and effectiveness of internal controls and compliance-related activities.  The position will assist in the identification and implementation of risk mitigation strategies, and will support the development and maintenance of policies, procedures, and controls to support corporate risk and compliance programs.

KEY RESPONSIBILITIES
  • Assist in the research, development, application and maintenance of all risk, administration and compliance related policies and procedures, incorporating industry best practices and ensuring compliance with all regulatory requirements (including but not limited to: PCMLTFA, Privacy, FATCA, CASL, CRS, ERM, BCP/DRP).
  • Ensure that all processes are documented and that all policies, procedures, and forms conform to LVCU brand standards.
  • Assist in the assessment and documentation of risks of money laundering and terrorist financing, and the development of strategies to mitigate those risks
  • Support the Privacy Officer with the completion of Privacy Impact Assessments, maintenance of Personal Information Inventories and third-party contract reviews
  • Keep apprised of emerging issues and upcoming changes to relevant legislation
  • Act as a resource to employees and managers to facilitate application of and compliance with above-noted policies and procedures
  • Contribute to quarterly risk reports and prepare other compliance-related reporting as requested
  • Assist with matters related to compliance with current and emerging BCFSA guidelines and regulations
  • Identify and recommend opportunities for additional training and resources on compliance and administration related topics. Support related training activities throughout the organization.
  • Prepare all non-finance related credit union system or regulatory reporting (i.e. CCUA self-assessment, Statistic Canada questionnaires, CCUA National Data Gathering, various compliance certificates or reports)
  • Assist with investigating all deficiencies highlighted by audits and work with functional areas and control owners to prepare management responses and action plans. Follow up with functional areas and control owners to ensure that all action plan items are completed in a timely and effective manner
  • Compare LVCU practices against approved policies and procedures, and make recommendations for improvement
  • Prepare and perform a variety of risk-based audits (i.e. loan underwriting, branch compliance) testing key controls to ensure they are valid and functioning as intended. Execute audits of transactions, activities, and accounts of all areas of the Credit Union against approved policies and procedures to ensure alignment.
  • Perform other duties as required
REQUIRED KNOWLEDGE SKILL AND ABILITIES
  • Solid knowledge and understanding of LVCU policies and procedures, industry best practices and the legal and regulatory environment within which the Credit Union operates (including knowledge of relevant legislation such as PCMLTFA, PIPA, FATCA, etc.)
  • Excellent verbal and written communication skills; ability to write reports, business correspondence, procedures and policies, and transform conversations and working procedures into a documented business process
  • Detail oriented, with strong organizational, time management and follow up abilities
  • Sound judgment and proven analytical, problem solving and innovative thinking skills
  • Demonstrated ability to quickly grasp new concepts
  • High level of integrity, confidentiality, and accountability
  • Demonstrates cooperation and respect in the workplace
  • Commitment to continuous learning
  • Able to work independently and as a team with minimal supervision
EDUCATION AND EXPERIENCE 
  • Minimum 3 years related experience or equivalent working in a financial institution
  • Post-secondary education in business administration, compliance, finance, accounting, or related discipline
  • Demonstrates proficiency in DNA and Lodestar
  • Proficient with Microsoft Office productivity suite
  • Completion of the Products and Services Course
  • Completion of the Registered Products course (CU Training)
EXPECTED OUTCOMES OF THE ROLE
  • Provide high quality services, processes, and products while consistently seeking ways to improve outcomes and enhance service
  • Positive internal and external service levels are achieved through the proactivity and resourcefulness
  • Prioritizing and making on-the-spot decisions, weighing member service and satisfaction with company exposure to risk and compliance requirements
  • Supports the team to achieve results
  • Member experience levels are achieved through the process of listening, asking open ended questions, discussing solutions, providing recommendations, and following up with an outcome
  • A positive and professional work environment is maintained

Candidates are invited to email their cover letter and resume to Human Resources Department at hr@lvcu.ca.

We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates  will be contacted.

 

Deposit Services Representative Part Time (Tumbler Ridge Branch)

Department: Member Services

Reports to: Assistant Branch Manager

Salary: As per the collective agreement

Closing Date: Until filled

Monday: 11:30am – 4:30pm
Wednesday: 11:30am – 4:30pm
Friday: 11:30am – 4:30pm
SUMMARY

This position is responsible for recognizing the needs of the member and acting in a timely manner to provide solutions. This role is required to demonstrate product and service knowledge through cross selling and the promotion of business development.

KEY RESPONSIBILITIES
  • Recognizes member needs, service opportunities and promoting all Credit Union product services
  • Makes referrals to the Financial Services Officers and Wealth Management as appropriate
  • Processes member transactions bill payments, deposits and withdrawals
  • Processes official cheques
  • Verifies cheque clearing on the Central Portal System
  • Lists and balances outgoing cheques utilities and all other transactions
  • Processes night deposits
  • Completes preauthorized debits and credits
  • Processes outgoing wire transfers in CAD and USD
  • Processes debit card orders, debit card re-pins and debit card limit change requests
  • Processes cheque orders for personal and business members
  • Set up online banking and/or telephone banking
  • Processes requests for suppress and e-statements
  • Coordinates with DSR- Cash Custodian to monitor cash limits in TCR
  • Assists DSR- Cash Custodian as TCR, ATM, Treasury dual custodian as required
  • Books member appointments for the Financial Services Officers
  • Processes hold funds, stop payments, auto transfers
  • Processes cash advances on Master Cards
  • Services and resolves service member inquiries
  • Closes sub accounts and refers member account closures
  • Provides members access to Safe Deposit Boxes
  • Completes returned mail process
  • Ensures filing is up to date
  • Processes fax requests
  • Answers the phones as required
  • Performs other duties as required
REQUIRED KNOWLEDGE SKILL AND ABILITIES
  • Sales and Service focus with an aptitude for business development and relationship building
  • Strong commitment to continuous learning
  • Excellent communication and interpersonal skills
  • Maintains a positive attitude towards corporate initiatives and change management
  • Strong follow up skills
  • Demonstrates dedication to providing quality member sales and service
  • Proven ability to be creative and innovative
  • Able to identify members needs, answer inquires and provide solutions
  • Able to process all teller transactions promptly and accurately
  • Demonstrates product knowledge
  • Demonstrates the ability to be detail oriented and manage multiple tasks
  • Demonstrates effective organization and time management
  • Able to make sound judgment and analyze problems
  • Demonstrates an affinity for basic mathematics
  • Demonstrates the ability to adhere to company policies, procedures and with provincial and federal regulations
  • Demonstrates accountability, integrity and cooperation in the workplace
EDUCATION AND EXPERIENCE
  • Minimum 3 years customer service experience
  • Experience working in a financial institution an asset
  • Post secondary education in business, finance, accounting or equivalent an asset

Please note: The Deposit Services Representative (TR) position grouping is applicable only to the Tumbler Ridge Branch.

Candidates are invited to email their cover letter and resume to Human Resources Department at hr@lvcu.ca.

We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted. 

 

Why join the Lake View team?

 

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Generous above-industry salary and benefit packages

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A refreshingly vibrant environment

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Ongoing opportunities for training and development

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​A place where we see you as one of our biggest assets

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​A place where we see you as one of our biggest assets

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An understanding of the need for work-life balance complimented by a stellar wellness program

 

Staff Testimonials

Because nothing beats hearing it first hand.

Brittiny

Deposit Services Supervisor

"I enjoy working here because of the environment created by members and staff."

Justin

VP, FINANCE & CENTRALIZED SERVICES

"Lake View has been my employer for over a decade.  They have shown continued support and encouragement throughout my personal life and career development.  Lake View has provided opportunities that I would not have had elsewhere which has made working a true pleasure.”

 

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