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It & Database Analyst

Risk & Compliance Specialist

Deposit Service Representative

IT and Database Analyst - Full Time (Dawson Creek)

Department: Administration

Reports to: VP, Finance & Centralized Services

Salary: As per collective agreement

Closing Date: Until filled

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Summary

Reporting to the VP, Finance & Centralized Services, the IT & Database Analyst will provide exceptional day-to-day IT support and help interpret various data needs and requirements across all departments. This position will involve strategic coordination across multiple teams, managers, and stakeholders to develop various reports and extract across a variety of data sources. This position will maintain, document, and share knowledge around emerging trends impacting digital technologies and payments as it relates to the Credit Union landscape and the financial industry. This position requires someone that is engaged, intuitive, and can thrive in the changing environment of IT and data analytics.

Key Responsibilities

Investigates data quality issues and makes recommendations for their resolution
Identifies and recommends changes to provide efficiencies in data collection, processing, mapping, analysis, and reporting
Contributes to enhancing the validity, reliability and accuracy of data and information utilized in support of business initiatives
Assists and supports senior management in researching and developing updates to data fields within identified key systems leveraged by multiple teams, managers, and key stakeholders
Develops plans to implement database research and analysis strategies
Develop reports, tables, and figure to efficiently and accurately present data collected
Reviews existing reports and extracts and assists in the production of high-quality technical reports relating to database systems
Assists and supports senior management in identifying, developing, and delivering reports and/or analysis both on a scheduled and ad-hoc basis, with 100% accuracy
Develops quality assurance that must be fully documented and audited before delivery including but not limited to: applicable data sets, calculation methods, etc.
Provides regular updates to senior management around emerging trends, mandates, and opportunities around payments and digital technologies impacting the financial industry
General day-to-day support including but not limited to:
- IT Support
  - Hardware deployment and troubleshooting (i.e. desktops, laptops, printers, etc.)
  - Software and application deployment and troubleshooting
  - Onsite troubleshooting and staff support for outsourced network management vendor
- Premise Support
  - Control systems supports (i.e. HVAC system, automated devices, etc.)
  - Assists manager in ongoing contract management and troubleshoot per SLA agreements
- Systems maintenance such as update, upgrades and testing for a variety of applications such as:
  - Banking system (Fiserv DNA)
  - Accounting system (Fiserv FAS)
  - Website
  - Online Account & Lending origination (ASAPP)
  - Online & Mobile banking
- Provides access and ongoing maintenance to various accounts and systems as per user-level requirements
- Provides system and application support through various ticketing systems which includes ticket creation, ticket monitoring, troubleshooting based on ticket information, working with staff that raised needs for tickets, and the cataloging of ticket resolution to support future troubleshooting
- Perform other duties as assigned to support LVCU

REQUIRED KNOWLEDGE SKILL AND ABILITIES

Solid knowledge and understanding of LVCU policies and procedures, financial products and services, industry best practices and the legal and regulatory environment within which the Credit Union operates (including knowledge of relevant legislation such as PCMLTFA, PIPA, FATCA, etc.)
Communicates clearly and effectively, both verbal and written
Demonstrates the ability to be detail oriented and manage multiple tasks
Demonstrates effective organization and time management
Able to make sound judgment and analyze complex problems
Demonstrates cooperation in the workplace
Demonstrates integrity and respect in the workplace
Strong follow up skills
Strong commitment to continuous learning
Able to work independently and as a team with minimal supervision

EDUCATION AND EXPERIENCE

Post-secondary degree is a must
Minimum 1 year working experience with data analytics and IT support
Post-secondary education with a Bachelor preferably in Computer Science and/or Information Technology
Experience in the Credit Union or Financial industry would be an asset
Strong understanding of software applications
Knowledge of data analytics, reporting tool, and methodologies such as MS Excel, Oracle, SQL, etc.
Critical thinker with excellent analytical and problem-solving skills
Attention to detail related to accuracy and visual experience
Excellent communication skills, both oral and written
Strong organizational and multi-tasking skills with a proven ability to meet deadlines
Ability to thrive in a fast-paced environment
Determined hard worker with a positive attitude and is self-motivated.

EXPECTED OUTCOMES OF THE ROLE

Plays a key roles in ensuring the LVCU remains current on all digital and technological opportunities and availabilities in the financial industry, including but not limited to: Payments Modernization, Open Banking, payment trends and mandates, etc.
Provide high quality services, processes, and products while consistently seeking ways to improve outcomes and enhance service
Accurate and timely delivery of requested support and tasks
Positive internal and external service levels are achieved through the proactively and resourcefulness
Prioritizing and making on-the-spot decisions regarding member transactions, weighing member satisfaction issues with company exposure to loss or fraud
Supports multiple teams, managers, and key stakeholders to achieve strategic and mandatory requirements
A positive and professional work environment is maintained

Candidates are invited to email their cover letter and resume to Human Resources Department at hr@lvcu.ca.

We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted.

Risk and Compliance Specialist

Department: Finance & Administration

Reports to: VP, Risk, Compliance & Policy

Salary: As per collective agreement

Closing Date: Until Filled

Apply now

SUMMARY

This position provides subject matter expertise and support on risk and compliance matters to internal stakeholders across functional departments. The Risk and Compliance Specialist will be responsible for reviewing, evaluating, and reporting on the adequacy and effectiveness of internal controls and compliance-related activities. The position will assist in the identification and implementation of risk mitigation strategies, and will support the development and maintenance of policies, procedures, and controls to support corporate risk and compliance programs.

KEY RESPONSIBILITIES

Assist in the research, development, application and maintenance of all risk, administration and compliance related policies and procedures, incorporating industry best practices and ensuring compliance with all regulatory requirements (including but not limited to: PCMLTFA, Privacy, FATCA, CASL, CRS, ERM, BCP/DRP).
Ensure that all processes are documented and that all policies, procedures, and forms conform to LVCU brand standards.
Assist in the assessment and documentation of risks of money laundering and terrorist financing, and the development of strategies to mitigate those risks
Support the Privacy Officer with the completion of Privacy Impact Assessments, maintenance of Personal Information Inventories and third-party contract reviews
Keep apprised of emerging issues and upcoming changes to relevant legislation
Act as a resource to employees and managers to facilitate application of and compliance with above-noted policies and procedures
Contribute to quarterly risk reports and prepare other compliance-related reporting as requested
Assist with matters related to compliance with current and emerging BCFSA guidelines and regulations
Identify and recommend opportunities for additional training and resources on compliance and administration related topics. Support related training activities throughout the organization.
Prepare all non-finance related credit union system or regulatory reporting (i.e. CCUA self-assessment, Statistic Canada questionnaires, CCUA National Data Gathering, various compliance certificates or reports)
Assist with investigating all deficiencies highlighted by audits and work with functional areas and control owners to prepare management responses and action plans. Follow up with functional areas and control owners to ensure that all action plan items are completed in a timely and effective manner
Compare LVCU practices against approved policies and procedures, and make recommendations for improvement
Prepare and perform a variety of risk-based audits (i.e. loan underwriting, branch compliance) testing key controls to ensure they are valid and functioning as intended. Execute audits of transactions, activities, and accounts of all areas of the Credit Union against approved policies and procedures to ensure alignment.
Perform other duties as required

REQUIRED KNOWLEDGE SKILL AND ABILITIES

Solid knowledge and understanding of LVCU policies and procedures, industry best practices and the legal and regulatory environment within which the Credit Union operates (including knowledge of relevant legislation such as PCMLTFA, PIPA, FATCA, etc.)
Excellent verbal and written communication skills; ability to write reports, business correspondence, procedures and policies, and transform conversations and working procedures into a documented business process
Detail oriented, with strong organizational, time management and follow up abilities
Sound judgment and proven analytical, problem solving and innovative thinking skills
Demonstrated ability to quickly grasp new concepts
High level of integrity, confidentiality, and accountability
Demonstrates cooperation and respect in the workplace
Commitment to continuous learning
Able to work independently and as a team with minimal supervision

EDUCATION AND EXPERIENCE

Minimum 3 years related experience or equivalent working in a financial institution
Post-secondary education in business administration, compliance, finance, accounting, or related discipline
Demonstrates proficiency in DNA and Lodestar
Proficient with Microsoft Office productivity suite
Completion of the Products and Services Course
Completion of the Registered Products course (CU Training)

EXPECTED OUTCOMES OF THE ROLE

Provide high quality services, processes, and products while consistently seeking ways to improve outcomes and enhance service
Positive internal and external service levels are achieved through the proactivity and resourcefulness
Prioritizing and making on-the-spot decisions, weighing member service and satisfaction with company exposure to risk and compliance requirements
Supports the team to achieve results
Member experience levels are achieved through the process of listening, asking open ended questions, discussing solutions, providing recommendations, and following up with an outcome
A positive and professional work environment is maintained

Candidates are invited to email their cover letter and resume to Human Resources Department at hr@lvcu.ca.

We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted.

Deposit Services Representative Part Time (Tumbler Ridge Branch)

Department: Member Services

Reports to: Assistant Branch Manager

Salary: As per the collective agreement

Closing Date: Until filled

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Monday: 11:30am – 4:30pm

Wednesday: 11:30am – 4:30pm

Friday: 11:30am – 4:30pm

SUMMARY

This position is responsible for recognizing the needs of the member and acting in a timely manner to provide solutions. This role is required to demonstrate product and service knowledge through cross selling and the promotion of business development.

KEY RESPONSIBILITIES

Recognizes member needs, service opportunities and promoting all Credit Union product services
Makes referrals to the Financial Services Officers and Wealth Management as appropriate
Processes member transactions bill payments, deposits and withdrawals
Processes official cheques
Verifies cheque clearing on the Central Portal System
Lists and balances outgoing cheques utilities and all other transactions
Processes night deposits
Completes preauthorized debits and credits
Processes outgoing wire transfers in CAD and USD
Processes debit card orders, debit card re-pins and debit card limit change requests
Processes cheque orders for personal and business members
Set up online banking and/or telephone banking
Processes requests for suppress and e-statements
Coordinates with DSR- Cash Custodian to monitor cash limits in TCR
Assists DSR- Cash Custodian as TCR, ATM, Treasury dual custodian as required
Books member appointments for the Financial Services Officers
Processes hold funds, stop payments, auto transfers
Processes cash advances on Master Cards
Services and resolves service member inquiries
Closes sub accounts and refers member account closures
Provides members access to Safe Deposit Boxes
Completes returned mail process
Ensures filing is up to date
Processes fax requests
Answers the phones as required
Performs other duties as required

REQUIRED KNOWLEDGE SKILL AND ABILITIES

Sales and Service focus with an aptitude for business development and relationship building
Strong commitment to continuous learning
Excellent communication and interpersonal skills
Maintains a positive attitude towards corporate initiatives and change management
Strong follow up skills
Demonstrates dedication to providing quality member sales and service
Proven ability to be creative and innovative
Able to identify members needs, answer inquires and provide solutions
Able to process all teller transactions promptly and accurately
Demonstrates product knowledge
Demonstrates the ability to be detail oriented and manage multiple tasks
Demonstrates effective organization and time management
Able to make sound judgment and analyze problems
Demonstrates an affinity for basic mathematics
Demonstrates the ability to adhere to company policies, procedures and with provincial and federal regulations
Demonstrates accountability, integrity and cooperation in the workplace

EDUCATION AND EXPERIENCE

Minimum 3 years customer service experience
Experience working in a financial institution an asset
Post secondary education in business, finance, accounting or equivalent an asset

Please note: The Deposit Services Representative (TR) position grouping is applicable only to the Tumbler Ridge Branch.

Candidates are invited to email their cover letter and resume to Human Resources Department at hr@lvcu.ca.

We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted.

Why join the Lake View team?

Generous above-industry salary and benefit packages

A refreshingly vibrant environment

Ongoing opportunities for training and development

A place where we see you as one of our biggest assets

An understanding of the need for work-life balance complimented by a stellar wellness program

Staff Testimonials

Because nothing beats hearing it first hand.

Brittiny

Deposit Services Supervisor

"I enjoy working here because of the environment created by members and staff."

Justin

VP, FINANCE & CENTRALIZED SERVICES

"Lake View has been my employer for over a decade. They have shown continued support and encouragement throughout my personal life and career development. Lake View has provided opportunities that I would not have had elsewhere which has made working a true pleasure.”

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Careers

IT and Database Analyst - Full Time (Dawson Creek)

Summary

Key Responsibilities

REQUIRED KNOWLEDGE SKILL AND ABILITIES

EDUCATION AND EXPERIENCE

EXPECTED OUTCOMES OF THE ROLE

Risk and Compliance Specialist

SUMMARY

KEY RESPONSIBILITIES

REQUIRED KNOWLEDGE SKILL AND ABILITIES

EDUCATION AND EXPERIENCE

EXPECTED OUTCOMES OF THE ROLE

Deposit Services Representative Part Time (Tumbler Ridge Branch)

Monday: 11:30am – 4:30pm

Wednesday: 11:30am – 4:30pm

Friday: 11:30am – 4:30pm

SUMMARY

KEY RESPONSIBILITIES

REQUIRED KNOWLEDGE SKILL AND ABILITIES

EDUCATION AND EXPERIENCE

Why join the Lake View team?

Generous above-industry salary and benefit packages

A refreshingly vibrant environment

Ongoing opportunities for training and development

​A place where we see you as one of our biggest assets

​A place where we see you as one of our biggest assets

An understanding of the need for work-life balance complimented by a stellar wellness program

Staff Testimonials

Brittiny

Justin

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A place where we see you as one of our biggest assets

A place where we see you as one of our biggest assets

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