Careers

SUMMARY

This position is responsible for recognizing the needs of the member and acting in a timely manner to provide solutions. This role is required to demonstrate product and service knowledge through cross selling and the promotion of business development.

KEY RESPONSIBILITIES

• Process member transactions
• Recognize member needs and promote all Credit Union deposit services
• List and balance outgoing cheques utilities and all other transactions
• Assist with night deposits
• Process stop payments, auto transfers
• Complies with Money Laundering/Confidentiality
• Adheres to security standards
• Ensure filing is up to date
• Other duties as required

REQUIRED KNOWLEDGE SKILL AND ABILITIES  

• Sales and Service focus with an aptitude for business development and relationship building
• Strong commitment to continuous learning
• Excellent communication and interpersonal skills
• Maintains a positive attitude towards corporate initiatives and change management
• Strong follow up skills
• Demonstrates dedication to providing quality member sales and service
• Proven ability to be creative and innovative
• Able to identify member needs, answer enquires and provide solutions
• Able to process all teller transactions promptly and accurately
• Demonstrates product knowledge
• Demonstrates the ability to be detail oriented and manage multiple tasks
• Demonstrates effective organization and time management
• Able to make sound judgment and analyze problems
• Demonstrates an affinity for basic mathematics
• Demonstrates the ability to adhere to company policies, procedures and with provincial and federal regulations
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Other related duties as assigned

EXPECTED OUTCOMES OF THE ROLE

• Provide high quality services, processes, and products while consistently seeking ways to improve outcomes and enhance service
• Accurate and timely member transactions
• Positive internal and external service levels are achieved through the proactively and resourcefulness
• Prioritizing and making on-the-spot decisions regarding member transactions, weighing member satisfaction issues with company exposure to loss or fraud
• Supports the team to achieve results
• Member experience levels are achieved through the process of listening, asking open ended questions, discussing solutions, providing recommendations and following up with an outcome
• A positive and professional work environment is maintained

EDUCATION AND EXPERIENCE

• Minimum 3 years’ customer service experience
• Experience working in a financial institution an asset
• Post-secondary education in business, finance, accounting or equivalent

Candidates are invited to email their cover letter and resume to Human Resources Department at hr@lvcu.ca by the closing date.

We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted.